部分经济舱锁座率达一半以上！10家航司被约谈→

导燃发表于 4 天前

<span style="font-size: 16px; color: rgba(0, 0, 0, 0.9); font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.034em;">近段时间，飞机“锁座”以及有偿选座服务引发广泛热议。不少消费者反映，在线选座时，经济舱前排、靠窗、靠过道等较为便利、舒适的座位常被单独锁定，要想选择则需额外付费。<span leaf="" style="color: rgba(0, 0, 0, 0.9);font-size: 17px;font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.034em;font-style: normal;font-weight: normal;">针对旅客反映的问题，<span leaf="" style="color: rgba(0, 0, 0, 0.9);font-size: 17px;font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.034em;font-style: normal;font-weight: normal;">江苏省消费者权益保护委员会选取国内10家航空公司进行调查，<span leaf="" style="color: rgba(0, 0, 0, 0.9);font-size: 17px;font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.034em;font-style: normal;font-weight: normal;">结果发现，这些航空公司的经济舱均存在锁座行为，购票阶段锁座比例介于19.9%到62.1%之间，均值达到38.7%。<section class="channels_iframe_wrp" nodeleaf=""><mp-common-videosnap class="js_uneditable custom_select_card channels_iframe videosnap_video_iframe videosnap_video_iframe" data-pluginname="mpvideosnap" data-url="https://findermp.video.qq.com/251/20304/stodownload?encfilekey=rjD5jyTuFrIpZ2ibE8T7YmwgiahniaXswqzqtsHTzvtETD7NpicG7ZK0AHeXtdG34PaYKaAu9ZrULGHFxh32vohBWMCwhCqncYrbIBLgS2QiaJHgLUsaKkonNicQ&token=AxricY7RBHdVFOqw1PQrblyPDxX3fWic5f4z09icb6wd6gtD3xcLViaeWq0hNcSDLcn0KM1Y6Rm7QO0xy0Mfic5rfjTSYwMXJL53Isia5hYCT9NRVYUOKTMSoZNianibH5GibY1NPj3lXWUg5Je0mNw7M4bzBz15fzXicoy5Azt6wVMmLsaeD8j2UvypJDFKibbpuPicyOOK&hy=SH&idx=1&m=&scene=2&uzid=1&wxampicformat=503&picformat=200" data-headimgurl="http://wx.qlogo.cn/finderhead/X4XEGYefSBQpjlrsA4D60zpQk7ia8iauW2xPDcWphklYqDT3EbwoZT8zmAbHc5uQnhaqCjxdqPOso/0" data-username="v2_060000231003b20faec8c7e78d10cad5c60ce835b07750c30d46f2375d2e2b76d9fd609427c4@finder" data-nickname="央视新闻" data-desc="经济舱锁座比例最高达62.1%！近日，江苏消保委线上约谈10家国内航司，要求其重点解决“锁座范围过度”问题。" data-nonceid="10133549689283048178" data-authiconurl="http://dldir1.qq.com/weixin/checkresupdate/internet_news_media_auth_icon_38887ee9f6fe4639904638b28745b3f8.png" data-width="1080" data-height="1440" data-type="video" data-id="export/UzFfAgtgekIEAQAAAAAAIjEgexAeEwAAAAstQy6ubaLX4KHWvLEZgBPEvYBATBVrYdOOzNPgMIsdo9YK7HVhI6gckXmaBsMf"></mp-common-videosnap></section><span leaf="" style="color: rgba(0, 0, 0, 0.9);font-size: 17px;font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.034em;font-style: normal;font-weight: normal;">江苏省消费者权益保护委员会选取的航空公司包括南方航空、中国国航、海南航空、厦门航空、深圳航空、山东航空、四川航空、东方航空、春秋航空、吉祥航空。江苏省消费者权益保护委员会介绍：<span leaf="" style="color: rgba(0, 0, 0, 0.9);font-size: 17px;font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.034em;font-style: normal;font-weight: normal;"> <ul style="list-style-type: disc;" class=" list-paddingleft-2"><li><span leaf="" style="color: rgba(0, 0, 0, 0.9);font-size: 17px;font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.034em;font-style: normal;font-weight: normal;">这些航空公司的经济舱均存在锁座行为，购票阶段锁座比例介于19.9%到62.1%之间。<span leaf="" style="color: rgba(0, 0, 0, 0.9);font-size: 17px;font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.034em;font-style: normal;font-weight: normal;"> </li><li><span leaf="" style="color: rgba(0, 0, 0, 0.9);font-size: 17px;font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.034em;font-style: normal;font-weight: normal;">锁定范围集中于经济舱前排、靠窗及靠过道等消费者偏好的优质座位，仅开放中间区域、机尾等舒适度较差的座位供免费选择。</li><li><span leaf="" style="color: rgba(0, 0, 0, 0.9);font-size: 17px;font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.034em;font-style: normal;font-weight: normal;">被锁定的优质座位，大多需要乘客用会员积分或里程来兑换，非会员或不常坐飞机的旅客，只能被动接受非锁定座位。</li><li><span leaf="" style="color: rgba(0, 0, 0, 0.9);font-size: 17px;font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.034em;font-style: normal;font-weight: normal;">部分航空公司可通过积分兑换或付费购买等方式解锁优选座位，变相抬高了旅客的出行成本。</li></ul><section style="margin-top: 16px;" nodeleaf="">//www.fqlook.cn/plugin.php?id=wcn_editor:player&url=https%3A%2F%2Fmp.weixin.qq.com%2Fmp%2Freadtemplate%3Ft%3Dpages%2Fvideo_player_tmpl%26action%3Dmpvideo%26auto%3D0%26vid%3Dwxv_4278239684792516620&org=https%3A%2F%2Fmp.weixin.qq.com%2Fs%2FXCt-jT0LsNLlx39pCM-pgg</section><span leaf="" style="color: rgba(0, 0, 0, 0.9);font-size: 17px;font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.034em;font-style: normal;font-weight: normal;">航空公司为什么要锁座？是否有统一的标准？江苏省消费者权益保护委员会指出，<span leaf="" style="color: rgba(0, 0, 0, 0.9);font-size: 17px;font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.034em;font-style: normal;font-weight: normal;">在锁座范围方面，多数航空公司的划定标准无统一规范，且锁定范围存在明显差异。 <span leaf="" style="color: rgba(0, 0, 0, 0.9);font-size: 17px;font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.034em;font-style: normal;font-weight: normal;">另外，多家航司对<span leaf="" style="color: rgba(0, 0, 0, 0.9);font-size: 17px;font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.034em;font-style: normal;font-weight: normal;">锁座原因的解释与实际调查结果相矛盾。多家航司客服以预留特殊旅客座位，保障应急座位使用维持飞行配载平衡等为由，强调经济舱锁座的合规性，但购票调查结果显示：<ul style="list-style-type: disc;" class=" list-paddingleft-2"><li>航司锁座比例大多达到30%以上，与“预留特殊旅客座位”说法相悖；</li><li><span leaf="" style="color: rgba(0, 0, 0, 0.9);font-size: 17px;font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.034em;font-style: normal;font-weight: normal;">除安全出口位置外，大量靠窗及靠过道等便利舒适的位置被锁定，与“保障应急座位使用”说法相悖；</li><li><span leaf="" style="color: rgba(0, 0, 0, 0.9);font-size: 17px;font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.034em;font-style: normal;font-weight: normal;">消费者只需权益抵扣或付费即可解锁，与“维持飞行配载平衡”的理由相悖。</li></ul><section nodeleaf="">//www.fqlook.cn/plugin.php?id=wcn_editor:player&url=https%3A%2F%2Fmp.weixin.qq.com%2Fmp%2Freadtemplate%3Ft%3Dpages%2Fvideo_player_tmpl%26action%3Dmpvideo%26auto%3D0%26vid%3Dwxv_4278229160411267075&org=https%3A%2F%2Fmp.weixin.qq.com%2Fs%2FXCt-jT0LsNLlx39pCM-pgg</section><span leaf="" style="color: rgba(0, 0, 0, 0.9);font-size: 17px;font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.034em;font-style: normal;font-weight: normal;">通过人为增设选择限制，让有迫切需求的消费者额外付费或消耗权益，航司“锁座”行为锁的不仅是座位，还涉嫌侵犯消费者的知情权、自主选择权、公平交易权等多项合法权益。<span leaf="" style="color: rgba(0, 0, 0, 0.9);font-size: 17px;font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.034em;font-style: normal;font-weight: normal;">专家表示，航司将大量常规便捷座位划为“优选座位”，并纳入付费或积分兑换范围，仅开放少量座位供免费选择，且未说明划分依据，实质上压缩了消费者的选择空间。<span leaf="" style="color: rgba(0, 0, 0, 0.9);font-size: 17px;font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.034em;font-style: normal;font-weight: normal;">这种行为通过会员等级或付费能力对座位资源进行差异化分配，将基本的“座位选择权”拆分出付费服务，因设置不合理交易条件，违反公平原则，违反了消费者权益保护法第九条、第十条规定，侵犯消费者的自主选择权与公平交易权。<section style="margin-bottom: 16px;" nodeleaf="">//www.fqlook.cn/plugin.php?id=wcn_editor:player&url=https%3A%2F%2Fmp.weixin.qq.com%2Fmp%2Freadtemplate%3Ft%3Dpages%2Fvideo_player_tmpl%26action%3Dmpvideo%26auto%3D0%26vid%3Dwxv_4278232199301693456&org=https%3A%2F%2Fmp.weixin.qq.com%2Fs%2FXCt-jT0LsNLlx39pCM-pgg</section><span leaf="" style="color: rgba(0, 0, 0, 0.9);font-size: 17px;font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.034em;font-style: normal;font-weight: normal;">目前，江苏省消费者权益保护委员会已就飞机票锁座问题，<span leaf="" style="color: rgba(0, 0, 0, 0.9);font-size: 17px;font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.034em;font-style: normal;font-weight: normal;">线上约谈被调查的10家航空公司<span leaf="" style="color: rgba(0, 0, 0, 0.9);font-size: 17px;font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.034em;font-style: normal;font-weight: normal;">并提出明确整改要求，要求其在15个工作日内提交书面整改情况。<span leaf="" style="color: rgba(0, 0, 0, 0.9);font-size: 17px;font-family: mp-quote, PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.034em;font-style: normal;font-weight: normal;">江苏省消费者权益保护委员会表示，将持续关注各航司的整改落实情况，并视情况采取后续监督措施。<p style="-webkit-tap-highlight-color: transparent;margin: 24px 0px 0px;padding: 0px;outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;clear: both;min-height: 1em;font-family: PingFang SC, system-ui, -apple-system, system-ui, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;font-size: 17px;font-style: normal;font-variant-ligatures: normal;font-variant-caps: normal;font-weight: 400;orphans: 2;text-align: justify;text-indent: 0px;text-transform: none;widows: 2;word-spacing: 0px;-webkit-text-stroke-width: 0px;white-space: normal;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;background-color: rgb(255, 255, 255);line-height: 1.6em;color: rgb(51, 51, 51);letter-spacing: normal;visibility: visible;"><strong style="-webkit-tap-highlight-color: transparent;margin: 0px;padding: 0px;outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;font-family: PingFang SC, -apple-system-font, system-ui, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.544px;color: rgb(136, 136, 136);font-size: 16px;visibility: visible;"><span style="-webkit-tap-highlight-color: transparent;margin: 0px;padding: 0px;outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;white-space-collapse: preserve;line-height: 19px;font-family: sans-serif;visibility: visible;"><span leaf="" style="-webkit-tap-highlight-color: transparent;margin: 0px;padding: 0px;outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;visibility: visible;">▌<span style="-webkit-tap-highlight-color: transparent;margin: 0px;padding: 0px;outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;letter-spacing: 0.544px;font-size: 14px;white-space-collapse: preserve;line-height: 19px;color: rgb(178, 178, 178);font-family: sans-serif;visibility: visible;"><span leaf="" style="-webkit-tap-highlight-color: transparent;margin: 0px;padding: 0px;outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;visibility: visible;">本文来源：<span style="-webkit-tap-highlight-color: transparent;margin: 0px;padding: 0px;outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;text-align: left;font-family: PingFang SC, -apple-system-font, system-ui, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.544px;visibility: visible;"><span leaf="" style="-webkit-tap-highlight-color: transparent;margin: 0px;padding: 0px;outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;visibility: visible;">央视新闻微信公众号（ID：cctvnewscenter）综合《共同关注》<ul style="list-style-type: square;" class=" list-paddingleft-2"></ul><section style="-webkit-tap-highlight-color: transparent;margin: 0px;padding: 0px;outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;color: rgba(0, 0, 0, 0.9);font-family: PingFang SC, system-ui, -apple-system, system-ui, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;font-size: 17px;font-style: normal;font-variant-ligatures: normal;font-variant-caps: normal;font-weight: 400;letter-spacing: 0.544px;orphans: 2;text-indent: 0px;text-transform: none;widows: 2;word-spacing: 0px;-webkit-text-stroke-width: 0px;white-space: normal;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;background-color: rgb(255, 255, 255);text-align: left;min-height: 1em;visibility: visible;"><section style="-webkit-tap-highlight-color: transparent;margin: 0px;padding: 0px;outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;color: rgba(0, 0, 0, 0.9);font-family: PingFang SC, system-ui, -apple-system, system-ui, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;font-size: 17px;font-style: normal;font-variant-ligatures: normal;font-variant-caps: normal;font-weight: 400;letter-spacing: 0.544px;orphans: 2;text-align: left;text-indent: 0px;text-transform: none;widows: 2;word-spacing: 0px;-webkit-text-stroke-width: 0px;white-space: normal;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;visibility: visible;"><section style="-webkit-tap-highlight-color: transparent;margin: 0px;padding: 0px;outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;letter-spacing: 0.544px;min-height: 1em;visibility: visible;"><section style="-webkit-tap-highlight-color: transparent;margin: 0px;padding: 0px;outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;visibility: visible;"><hr style="-webkit-tap-highlight-color: transparent;margin: 0px;padding: 0px;outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;color: rgb(51, 51, 51);font-family: PingFang SC, -apple-system-font, system-ui, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.544px;font-size: 16px;line-height: 25.6px;visibility: visible;"/><section style="-webkit-tap-highlight-color: transparent;margin: 5px 0px;padding: 0px;outline: 0px;max-width: 100%;clear: both;min-height: 1em;color: rgb(51, 51, 51);font-family: PingFang SC, -apple-system-font, system-ui, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.544px;font-size: 16px;line-height: normal;visibility: visible;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span leaf="" style="-webkit-tap-highlight-color: transparent;margin: 0px;padding: 0px;outline: 0px;max-width: 100%;color: rgb(178, 178, 178);font-size: 12px;letter-spacing: 0.544px;visibility: visible;box-sizing: border-box !important;overflow-wrap: break-word !important;">监制/李浙  主编<span leaf="" style="-webkit-tap-highlight-color: transparent;margin: 0px;padding: 0px;outline: 0px;max-width: 100%;color: rgb(178, 178, 178);font-size: 12px;letter-spacing: 0.544px;visibility: visible;box-sizing: border-box !important;overflow-wrap: break-word !important;">/杜显翰<span leaf="" style="-webkit-tap-highlight-color: transparent;margin: 0px;padding: 0px;outline: 0px;max-width: 100%;color: rgb(178, 178, 178);font-size: 12px;letter-spacing: 0.544px;visibility: visible;box-sizing: border-box !important;overflow-wrap: break-word !important;"> </section><section style="-webkit-tap-highlight-color: transparent;margin: 0px;padding: 0px;outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><p style="-webkit-tap-highlight-color: transparent;margin: 5px 0px;padding: 0px;outline: 0px;max-width: 100%;clear: both;min-height: 1em;color: rgb(51, 51, 51);font-family: PingFang SC, -apple-system-font, system-ui, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.544px;font-size: 16px;line-height: normal;visibility: visible;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span leaf="" style="-webkit-tap-highlight-color: transparent;margin: 0px;padding: 0px;outline: 0px;max-width: 100%;color: rgb(178, 178, 178);font-size: 12px;letter-spacing: 0.544px;visibility: visible;box-sizing: border-box !important;overflow-wrap: break-word 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半度微凉 发表于 4 天前

锁定范围集中于经济舱前排、靠窗及靠过道等消费者偏好的优质座位，仅开放中间区域、机尾等舒适度较差的座位供免费选择。

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