福州女生护肤差点毁容，售后人员还让她“坚持使用”！
<section data-role="outer" label="edit by 135editor" data-pm-slice="0 0 []"><section data-role="paragraph"><p style="text-align:center;margin-left: 5px;margin-right: 5px;line-height: 2;"><span style="font-size: 16px;caret-color: red;letter-spacing: 0.5px;">消费者购买护肤品后</span></p><p style="text-align:center;margin-left: 5px;margin-right: 5px;line-height: 2;"><span style="font-size: 16px;caret-color: red;letter-spacing: 0.5px;">按售后人员指导使用</span></p><p style="text-align:center;margin-left: 5px;margin-right: 5px;line-height: 2;"><span style="font-size: 16px;caret-color: red;letter-spacing: 0.5px;"><span leaf="">脸上出现</span><strong><span style="caret-color: red; color: rgb(0, 112, 192);"><span leaf="">红斑、脱皮等严重过敏症状</span></span></strong></span></p><p style="text-align:center;margin-left: 5px;margin-right: 5px;line-height: 2;"><span style="font-size: 16px;caret-color: red;letter-spacing: 0.5px;">售后还误导其继续使用</span></p><p style="text-align:center;margin-left: 5px;margin-right: 5px;line-height: 2;"><span style="font-size: 16px;caret-color: red;letter-spacing: 0.5px;">导致伤情加重</span></p><p style="text-align:center;margin-left: 5px;margin-right: 5px;line-height: 2;"><span style="font-size: 16px;caret-color: red;letter-spacing: 0.5px;"></span></p><section data-tools="135编辑器" data-id="170654"><section style="margin: 10px auto;display: flex;flex-direction: column;"><section style="display: flex;justify-content: flex-end;margin: 0 60px -7px 0;z-index: 3;"><section style="width: 13px;height: 13px;background-color: #ffab3d;margin-left:5px;border-radius: 3px;box-sizing:border-box;transform: rotate(45deg);-webkit-transform: rotate(45deg);-moz-transform: rotate(45deg);-o-transform: rotate(45deg);"><span leaf=""><br/></span></section><section style="width: 13px;height: 13px;background-color: #1a3782;margin-left: 7px;border-radius: 3px;box-sizing:border-box;transform: rotate(45deg);-webkit-transform: rotate(45deg);-moz-transform: rotate(45deg);-o-transform: rotate(45deg);"><span leaf=""><br/></span></section></section><section style="background-color: #f7faff;padding: 20px 15px;margin: 0px;box-sizing: border-box;"><section data-autoskip="1" style="text-align: justify;line-height: 1.75em;letter-spacing: 1.5px;font-size: 16px;color: #333333;background-color: transparent;"><p style="line-height:2;"><span style="letter-spacing: 0.5px;"><span leaf=""><span class="wx_text_underline">永泰法院近日调解一起消费侵权案，商家赔付了</span></span><strong><span style="color: rgb(0, 112, 192);"><span leaf=""><span class="wx_text_underline">1.5万元</span></span></span></strong><span leaf=""><span class="wx_text_underline">。法院同时提醒经营者，要规范售后服务。</span></span></span></p></section></section></section></section><p style="margin-left: 5px;margin-right: 5px;line-height: 2;"><span style="font-size: 16px;letter-spacing: 0.5px;">小雅（化名）是00后女生，刚刚工作。她十分注重自己的“形象管理”，但是脸上不时冒出痘痘。某天，小雅了解到某养生馆出售某生科公司的一款护肤品。</span></p><p style="margin-left: 5px;margin-right: 5px;line-height: 2;"><span style="font-size: 16px;letter-spacing: 0.5px;">据养生馆工作人员介绍，该护肤品具有改善皮肤干燥、提升皮肤活力、修护肌肤等功效。小雅便向养生馆购买这种护肤品。</span></p><section style="margin-left: 5px;margin-right: 5px;line-height: 2;" nodeleaf=""></section><p style="margin-left: 5px;margin-right: 5px;line-height: 2;"><span style="font-size: 16px;letter-spacing: 0.5px;">售后人员为小雅创建了“5对1”的专属服务群，对如何使用该护肤品进行说明与指导。</span></p><p style="margin-left: 5px;margin-right: 5px;line-height: 2;"><span style="font-size: 16px;letter-spacing: 0.5px;">小雅按照售后人员的指导使用这种护肤品一段时间后，脸部出现不适状况。她立即将情况反馈至售后人员。对方表示，这是因为护肤品活性好、渗透性强，皮肤在“代谢”，让小雅“坚持使用”。</span></p><p style="margin-left: 5px;margin-right: 5px;line-height: 2;"><span style="font-size: 16px;letter-spacing: 0.5px;caret-color: red;">小雅又坚持使用了一段时间后，脸部出现了红斑、丘疹、脱皮等现象，灼烧感、刺痛感异常难忍。在咨询售后人员未果的情况下，小雅不得不选择就医。</span></p><p style="text-align:center;margin-left: 5px;margin-right: 5px;line-height: 2;"><strong><span style="font-size: 16px;letter-spacing: 0.5px;caret-color: red;color: #0070c0;">经医院检查</span></strong></p><p style="text-align:center;margin-left: 5px;margin-right: 5px;line-height: 2;"><strong><span style="font-size: 16px;letter-spacing: 0.5px;caret-color: red;color: #0070c0;">小雅的脸部问题被诊断为</span></strong></p><p style="text-align:center;margin-left: 5px;margin-right: 5px;line-height: 2;"><strong><span style="font-size: 16px;letter-spacing: 0.5px;caret-color: red;color: #0070c0;">痤疮、接触性皮炎</span></strong></p><p style="text-align:center;margin-left: 5px;margin-right: 5px;line-height: 2;"><strong><span style="font-size: 16px;letter-spacing: 0.5px;caret-color: red;color: #0070c0;">小雅为此支出诊疗费1400余元</span></strong></p><section data-tools="135编辑器" data-id="170654"><section style="margin: 10px auto;display: flex;flex-direction: column;"><section style="display: flex;justify-content: flex-end;margin: 0 60px -7px 0;z-index: 3;"><section style="width: 13px;height: 13px;background-color: #ffab3d;margin-left:5px;border-radius: 3px;box-sizing:border-box;transform: rotate(45deg);-webkit-transform: rotate(45deg);-moz-transform: rotate(45deg);-o-transform: rotate(45deg);"><span leaf=""><br/></span></section><section style="width: 13px;height: 13px;background-color: #1a3782;margin-left: 7px;border-radius: 3px;box-sizing:border-box;transform: rotate(45deg);-webkit-transform: rotate(45deg);-moz-transform: rotate(45deg);-o-transform: rotate(45deg);"><span leaf=""><br/></span></section></section><section style="background-color: #f7faff;padding: 20px 15px;margin: 0px;box-sizing: border-box;"><section data-autoskip="1" style="text-align: justify;line-height: 1.75em;letter-spacing: 1.5px;font-size: 16px;color: #333333;background-color: transparent;"><p style="line-height:2;"><span style="letter-spacing: 0.5px;">小雅既失望又气愤，提出该护肤品有质量问题，要求某生科公司和养生馆赔偿。某生科公司、养生馆均认为自己没有过错，不同意赔偿。小雅将生科公司、养生馆以及养生馆经营者诉至法院，要求退还购买费用、支付诊疗费，并按照产品价格3倍支付赔偿金。</span></p></section></section></section></section><p style="text-align:center;margin-left: 5px;margin-right: 5px;line-height: 2;"><span style="font-size: 16px;letter-spacing: 0.5px;">永泰法院经审理认为</span></p><p style="text-align:center;margin-left: 5px;margin-right: 5px;line-height: 2;"><span style="font-size: 16px;letter-spacing: 0.5px;">此案是一起因提供服务不当引发的</span></p><p style="text-align:center;margin-left: 5px;margin-right: 5px;line-height: 2;"><span style="font-size: 16px;letter-spacing: 0.5px;">损害消费者权益案件</span></p><p style="text-align:center;margin-left: 5px;margin-right: 5px;line-height: 2;"><span style="font-size: 16px;letter-spacing: 0.5px;">作为服务者，养生馆提供的售后服务</span></p><p style="text-align:center;margin-left: 5px;margin-right: 5px;line-height: 2;"><span style="font-size: 16px;letter-spacing: 0.5px;">存在明显缺陷，应当承担侵权责任</span></p><p style="text-align:center;margin-left: 5px;margin-right: 5px;line-height: 2;"><strong><span style="font-size: 16px;letter-spacing: 0.5px;color: #0070c0;">法官组织各方当事人开展庭前调解工作</span></strong></p><p style="text-align:center;margin-left: 5px;margin-right: 5px;line-height: 2;"><strong><span style="font-size: 16px;letter-spacing: 0.5px;color: #0070c0;">最终，小雅撤回了对生科公司的起诉</span></strong></p><p style="text-align:center;margin-left: 5px;margin-right: 5px;line-height: 2;"><strong><span style="font-size: 16px;letter-spacing: 0.5px;color: #0070c0;">养生馆经营者</span></strong></p><p style="text-align:center;margin-left: 5px;margin-right: 5px;line-height: 2;"><strong><span style="font-size: 16px;letter-spacing: 0.5px;color: #0070c0;">自愿承担15000元的赔偿责任</span></strong></p><p><span leaf=""><br/></span></p><section data-tools="135编辑器" data-id="170289"><section style="margin: 10px auto;padding: 10px 0px 0px;box-sizing:border-box;"><section style="border: 2px solid #ecc391;background-color: #fff6eb;padding: 10px;box-sizing:border-box;"><section style="display: flex;justify-content: center;"><section style="margin-top: -23px;"><section style="margin: 0 15px;display: flex;"><section style="flex-shrink: 0;margin-right: -1px;"><section style="width: 22px;box-sizing:border-box;"><svg xmlns="http://www.w3.org/2000/svg" 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!important;" data-width="50%"><span leaf=""><br/></span></section></section><section data-autoskip="1" style="text-align: justify; line-height: 1.75em; letter-spacing: 1.5px; color: rgb(68, 52, 43); background-color: transparent;"><p style="line-height:2;"><span style="font-size: 16px;letter-spacing: 0.5px;"><span class="" link-id="link-1774485971208-0.8223513226783732">产品责任</span>是产品存在缺陷导致人身或者财产损害，生产者、销售者应当承担的赔偿责任。产品责任适用无过错责任，不以生产者，消费者存在过错为前提。实务中有两种情形可以认定产品存在缺陷：一是产品不符合产品国家标准和行业标准的最低要求。二是产品符合相关标准，但产品的生产者或销售者没有尽到说明义务，没有采取适当预防措施、没有使用有效警示方式，导致消费者合法权益受到损害。</span></p><p style="line-height:2;"><span style="font-size: 16px;letter-spacing: 0.5px;">消费者在接受服务时，合法权益受到损害的，可以向服务者要求赔偿。本案中，消费者已明显出现了身体健康受影响的情况，业已及时向服务者反馈。服务者却不以为意，未对消费者提供正确的服务指导，导致消费者的损失扩大。因此，对于本案消费者的损失，服务者应当承担赔偿责任。</span></p><p style="line-height:2;"><span style="font-size: 16px;letter-spacing: 0.5px;"><span leaf="">服务者应当加强对工作人员的培训与管理，强化法治素养，树立“售前—售中</span><span leaf="" data-pm-slice="1 1 },namespaceURI:http://www.w3.org/1999/xhtml},para,{tagName:section,attributes:{data-role:paragraph,class:_135editor},namespaceURI:http://www.w3.org/1999/xhtml},para,{tagName:section,attributes:{class:_135editor,data-tools:135编辑器,data-id:170289},namespaceURI:http://www.w3.org/1999/xhtml},para,{tagName:section,attributes:{style:margin: 10px auto; padding: 10px 0px 0px; box-sizing:border-box;,class:},namespaceURI:http://www.w3.org/1999/xhtml},para,{tagName:section,attributes:{style:border: 2px solid #ecc391; background-color: #fff6eb; padding: 10px; box-sizing:border-box;,class:},namespaceURI:http://www.w3.org/1999/xhtml},para,{tagName:section,attributes:{data-autoskip:1,class:135brush,style:text-align: justify; line-height:1.75em; letter-spacing: 1.5px; font-size:14px; color:#44342b; background-color: transparent;},namespaceURI:http://www.w3.org/1999/xhtml},para,{tagName:p,attributes:{style:line-height:2;},namespaceURI:http://www.w3.org/1999/xhtml},node,{tagName:span,attributes:{style:font-size: 16px; letter-spacing: 0.5px;},namespaceURI:http://www.w3.org/1999/xhtml}]">—</span><span leaf="">售后”全流程覆盖的服务意识，有力提升服务质量，切实保障消费者的安全权、知情权、求偿权等各项合法权益，营造“合法、诚信、和谐”的消费环境。</span></span></p></section></section></section></section></section></section><p><br/></p><section data-role="outer" label="edit by 135editor" data-pm-slice="0 0 []" style="margin-bottom: 0px;"><section data-role="paragraph" data-pm-slice="4 10 },namespaceURI:http://www.w3.org/1999/xhtml}]"><p style="text-align: right; -webkit-tap-highlight-color: transparent; margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: 0px; max-width: 100%; color: rgba(0, 0, 0, 0.9); font-size: 17px; letter-spacing: 0.544px; background-color: rgb(255, 255, 255); font-family: system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span mpa-font-style="md5uejgw14x2" style="font-size: 14px;-webkit-tap-highlight-color: rgba(0, 0, 0, 0);margin: 0px;padding: 0px;outline: 0px;max-width: 100%;color: #888888;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="letter-spacing:0.5px;"><span leaf="" data-pm-slice="1 1 },namespaceURI:http://www.w3.org/1999/xhtml},para,{tagName:section,attributes:{class:_135editor,data-role:paragraph},namespaceURI:http://www.w3.org/1999/xhtml},para,{tagName:p,attributes:{style:margin-left: 5px; margin-right: 5px; line-height: 2;},namespaceURI:http://www.w3.org/1999/xhtml},node,{tagName:span,attributes:{style:letter-spacing:0.5px;},namespaceURI:http://www.w3.org/1999/xhtml}]">记者 林春长 通讯员 林韫棠 张泽尧/文</span></span><span leaf=""><br/></span></span></p><p style="text-align: right; -webkit-tap-highlight-color: transparent; margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: 0px; max-width: 100%; color: rgba(0, 0, 0, 0.9); font-size: 17px; letter-spacing: 0.544px; background-color: rgb(255, 255, 255); font-family: system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span mpa-font-style="md5uejgw14x2" style="font-size: 14px;-webkit-tap-highlight-color: rgba(0, 0, 0, 0);margin: 0px;padding: 0px;outline: 0px;max-width: 100%;color: #888888;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span leaf="">豆包AI制图</span></span></p><p style="text-align: right; -webkit-tap-highlight-color: transparent; margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: 0px; max-width: 100%; color: rgba(0, 0, 0, 0.9); font-size: 17px; letter-spacing: 0.544px; background-color: rgb(255, 255, 255); font-family: system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span mpa-font-style="md5uejgw14x2" style="font-size: 14px;-webkit-tap-highlight-color: rgba(0, 0, 0, 0);margin: 0px;padding: 0px;outline: 0px;max-width: 100%;color: #888888;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span leaf="">新媒体编辑 刘亦洪</span></span></p><section style="-webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; outline: 0px; max-width: 100%; color: rgba(0, 0, 0, 0.9); font-size: 17px; letter-spacing: 0.544px; background-color: rgb(255, 255, 255); text-align: right; font-family: system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span mpa-font-style="md5uejgwb63" style="font-size: 14px;-webkit-tap-highlight-color: rgba(0, 0, 0, 0);margin: 0px;padding: 0px;outline: 0px;max-width: 100%;color: #888888;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span leaf="">监制 兰超 王臻</span></span></section><hr style="-webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; outline: 0px; max-width: 100%; font-size: 17px; letter-spacing: 0.544px; text-align: justify; color: rgba(0, 0, 0, 0.9); background-color: rgb(255, 255, 255); border-style: solid; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-color: rgba(0, 0, 0, 0.1); transform-origin: 0px 0px; transform: scale(1, 0.5); box-sizing: border-box !important; overflow-wrap: break-word !important;"/><section style="-webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; outline: 0px; max-width: 100%; color: rgba(0, 0, 0, 0.9); font-size: 17px; letter-spacing: 0.544px; text-align: justify; background-color: rgb(255, 255, 255); font-family: system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span mpa-font-style="md5uejgwb63" style="-webkit-tap-highlight-color: transparent;margin: 0px;padding: 0px;outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;font-size: 14px;"><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0);margin: 0px;padding: 0px;outline: 0px;max-width: 100%;color: #888888;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span leaf="">福州晚报新媒体出品，</span></span><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0);margin: 0px;padding: 0px;outline: 0px;max-width: 100%;color: #888888;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span leaf="">转载请注明出处</span></span></span></section></section></section><p><br/></p><p><br/></p><link rel="stylesheet" href="//www.fqlook.cn/source/plugin/wcn_editor/public/wcn_editor_fit.css?v134_je6" id="wcn_editor_css"/> 美容用品 差点毁容 护肤品使用安全不容忽视 自己还是要有辨别的能力啊，皮肤屏障受伤了，还是去医院看看，比较安全 护肤品使用安全很重要
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